You may encounter this error when trying to train a Personal AI Editing Profile, trying to use it to edit Lightroom Catalogs or Capture One Co-sessions, or when trying to improve your AI Profile. This can happen for two reasons.

If you're using Smart Previews for Lightroom make sure they are present in the folders with the Catalogs you want to use. If needed, please ensure your Lightroom Smart Previews have been built beforehand.

For Capture One

When it comes to using Capture One Catalogs/Co-sessions, Aftershoot doesn't use C1 Preview files to train Personal AI Editing Profiles or to edit, so you can skip this reason.

For Lightroom

To verify you have Smart Previews built for your images:

1. Start Lightroom

2. Go to the Folder or Collection with your images

3. Select any images you want to use to train your AI Profile (if you want to use all the images, you can click CMD/CTRL + A to Select All. You can also click Edit and choose Select All)

4. Click Library in the menu at the top of the Lightroom screen (not the Library that is next to Develop)

5. Click Previews

6. Click Build Smart Previews (If you are prompted to Build All, Build One or Cancel, please choose Build All)

7. Building Smart Previews can take a few seconds to several minutes.

If you're using RAW files and Aftershoot says they're missing, launch Lightroom or Capture One and open the Catalog/Co-session you were trying to use. Make sure that there aren't any missing or disconnected RAWs.

When Aftershoot tries to access the RAWs for training or editing, it looks in the place where Lightroom or Capture One says they are.

Finding Missing RAWs in Lightroom

You can have Lightroom help you find your missing images:

1. Go to the Library Module

2. Click Library in the top menu bar

3. Click Find All Missing Photos

4. Lightroom will display all the files it cannot locate

5. You can either click the square in the upper right corner of the image or right-click the image and choose Show in Finder/Explorer

6. In both cases, Lightroom will display the filename of the missing image and the path where it was previously located

7. Confirm the image's location

8. Once you have confirmed the location of the image, click "Locate"

9. Navigate to the image

10. Click it once to highlight it

11. Click Select

If you have more than 1 image missing, Lightroom will automatically update the location of any other missing images that were located in the same Lightroom Folder or Collection if they are in the same folder.

If the image you select has a different name than what Lightroom knows, please verify if it’s in fact the same image. To do that - compare the image’s preview in Lightroom with that you see when you look at the same image in Finder/Explorer. If you’re sure it's the same image, click Confirm when Lightroom asks you if the image you selected is the same image.

Finding Missing RAWs in Capture One

You can have Capture One help you find your missing images:

Any missing images will display "? Offline"

1. Right-click the offline image

2. Click ‘Locate…’

3. Navigate to the image location

4. Click it once to highlight it

5. Click Open.

If more than a few images are displayed as ? Offline, we recommend finding the folder in question, to check if it’s been moved or renamed. If that’s the case, put it back the way Capture One knows it - either rename it or move it back to the original location. Otherwise, you’ll need to locate each image individually.

What if I moved my Smart Previews and/or RAWs to the Cloud or NAS?

If your RAWs or Smart Previews are located in the cloud or on a NAS system, Aftershoot may not be able to access them quickly enough, which may cause the upload to fail. We recommend keeping your Smart Previews, RAWs, and Catalogs/Co-session on an internal or external drive connected directly to your system when working with Aftershoot EDITS.

What if I deleted my Smart Previews and/or RAWs?

When editing Lightroom Catalogs, the editing process cannot be completed without the original RAWs or Smart Previews being available.

What if I deleted my Catalogs/Co-sessions and/or RAWs?

When editing Capture One Catalogs/Co-sessions, the editing process cannot be completed without the RAWs of the images you're trying to edit being connected.

What if I keep my Smart Previews/RAWs stored separately?

As we mentioned above, Aftershoot will look for Smart Previews and RAWs where Lightroom/Capture One last accessed them.

Both Lightroom and Capture One leave the RAWs in the original location where you uploaded them, maintaining a link to them. When it comes to Lightroom Smart Previews they are usually stored in the same folder as the Catalog.

There are two methods of solving this. If you moved the RAWs, you can simply move them back to their original storage location or duplicate the folder to that location.

You can also launch Lightroom or Capture One and either reconnect the files to the Catalog/Co-sessions or change the file paths to their current locations.

If after all the Smart Previews and RAWs are where they are supposed to be and you're still getting this error, don't hesitate to get in touch with us at [email protected] or through in-app support!